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GENERAL TERMS & CONDITIONS
Veduris - Real Estate Advisory & Brokerage

  1. INTRODUCTION

These General Terms and Conditions ("Terms") govern the business relationship between ZEN HOME 369 d.o.o., operating under the brand Veduris (hereinafter referred to as the "Agency"), and its clients, whether natural or legal persons (hereinafter referred to as the "Client").

By entering into a mediation or brokerage agreement with the Agency, the Client confirms that they are familiar with and accept these Terms.

  1. DEFINITIONS

Agency / Broker
ZEN HOME 369 d.o.o., a licensed real estate brokerage company in accordance with the Croatian Real Estate Brokerage Act.

Brokerage Agent
A natural person registered in the official Register of Real Estate Brokerage Agents.

Brokerage Services
Activities related to connecting the Client with third parties, negotiating and preparing legal transactions concerning real estate, including sale, purchase, exchange, lease or rental.

Client (Principal)
A natural or legal person who enters into a written brokerage agreement with the Agency, acting as seller, buyer, lessor or lessee.

Third Party
Any natural or legal person introduced by the Agency to the Client for the purpose of concluding a real estate transaction.

  1. PROPERTY OFFER AND INFORMATION DISCLAIMER

All property listings and offers presented by the Agency are based on information provided by property owners or authorized parties, either in writing or verbally.

The Agency acts with professional diligence but does not guarantee the accuracy or completeness of such information and shall not be liable for inaccuracies in property descriptions or prices, withdrawal of the owner from a transaction, or properties sold or withdrawn without prior notice.

All offers, materials and information provided by the Agency are confidential and may not be shared with third parties without prior written consent.

If the Client is already familiar with a property introduced by the Agency, the Client must inform the Agency immediately.

  1. OBLIGATIONS OF THE AGENCY AS SELLER REPRESENTATIVE

When representing a seller, the Agency undertakes in particular to:

  1. Conclude a brokerage agreement, standard or exclusive.
  2. Review ownership and legal documentation and warn the Client of legal or cadastral inconsistencies, registered encumbrances or third party rights, missing building or use permits, pre emption rights or other legal restrictions.
  3. Inform the Client of indicative market values of comparable properties.
  4. Verify land use zoning for land properties.
  5. Professionally present and market the property.
  6. Protect all confidential and personal data.
  7. Identify and introduce potential buyers.
  8. Organize property inspections.
  9. Inform the Client of all relevant circumstances.
  10. Act in compliance with Anti Money Laundering regulations.

Upon explicit agreement, the Agency may also participate in negotiations, coordinate notarization, attend contract signing and assist in property handover.

  1. OBLIGATIONS OF THE CLIENT AS SELLER

The Client undertakes to:

  1. Provide accurate, complete and truthful property information.
  2. Submit valid ownership and legal documentation.
  3. Disclose all registered and unregistered encumbrances.
  4. Enable property inspections for interested parties.
  5. Inform the Agency of any changes affecting the transaction.
  6. Pay the agreed brokerage fee upon conclusion of the transaction.

The Client is liable for damages caused by inaccurate, incomplete or misleading information.

  1. BUYER REPRESENTATION

When representing a buyer, the Agency undertakes to identify suitable properties, introduce the buyer to sellers, provide available ownership and encumbrance information, and assist in negotiations and preparation of the transaction.

The buyer undertakes to conclude a brokerage agreement and to pay the agreed commission upon conclusion of a contract or preliminary agreement.

  1. BROKERAGE AGREEMENT

The brokerage agreement is concluded in writing for a defined period.

If no duration is specified, the agreement is deemed concluded for a period of 12 months.

If a transaction is concluded within 12 months after termination of the agreement as a result of the Agency's prior involvement, the brokerage fee remains payable unless otherwise agreed in writing.

  1. EXCLUSIVE BROKERAGE

Under an exclusive brokerage agreement, the Client agrees not to engage other brokers for the same transaction.

If the Client concludes a transaction through another intermediary during the exclusivity period, the Agency remains entitled to the agreed brokerage fee and reimbursement of justified expenses.

  1. BROKERAGE FEE

The Agency is entitled to the brokerage fee upon conclusion of the transaction, unless otherwise agreed.

The brokerage fee is defined in the brokerage agreement and calculated as a percentage of the achieved purchase price, or an agreed amount based on rental or lease terms.

  1. APPLICABLE LAW

These Terms are governed by the Croatian Real Estate Brokerage Act, the Obligations Act, and applicable Croatian and European Union regulations.

  1. COMPANY DETAILS

ZEN HOME 369 d.o.o.
Ul. Marka Marulica 3
52100 Pula
Croatia
OIB 13668576422
Phone +385 99 3580 018
Email info@veduris.com
Effective from 1 June 2023

PRIVACY POLICY

  1. DATA CONTROLLER

ZEN HOME 369 d.o.o. is the data controller responsible for processing personal data in accordance with GDPR and applicable Croatian law.

  1. PURPOSE OF DATA PROCESSING

Personal data is collected exclusively for providing real estate brokerage and advisory services, fulfilling legal and regulatory obligations, and communication related to contractual relationships.

  1. CATEGORIES OF PERSONAL DATA

Collected data may include first and last name, address and identification number, phone number and email address, and legally required Anti Money Laundering data.

  1. DATA RECIPIENTS

Personal data is accessible only to authorized employees and trusted professional partners such as law firms or notaries, solely for service execution.

  1. DATA RETENTION

Personal data is stored in accordance with statutory retention periods, generally up to 5 years after termination of the business relationship, unless longer retention is legally required.

  1. CLIENT RIGHTS

Clients have the right to access their personal data, request correction or deletion, restrict or object to processing, withdraw consent, and request data portability.

Requests may be submitted to info@veduris.com

  1. DATA SECURITY

The Agency applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.

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